Run IT infra tickets, SLA, engineers and assets from one command center.
InfraCue gives internal IT teams a governed workflow for ticketing, automatic and manual assignment, SLA control, asset visibility, dashboards, reports and live TV wallboards.
No payment today
Pay after trial only if satisfied
Built for internal IT teams
SLA, workload and assets in one operating view
See pressure before it becomes escalation.
From scattered support to governed operations
Replace WhatsApp follow-ups, Excel lists and unclear ownership.
InfraCue gives every IT request a lifecycle: who raised it, who owns it, which SLA applies, what asset is affected, what changed, and where the bottleneck sits.
Before InfraCue
- Tickets raised across calls, chat and email
- No clear assignment logic
- SLA breach discovered late
- Assets and support history disconnected
With InfraCue
- One ticket workflow for employees and engineers
- Automatic rules plus manual dispatcher control
- Dashboard visibility for SLA and workload
- Asset inventory linked to operations
Core features
Everything your IT infra desk needs to move from reactive to controlled.
Ticketing built for internal IT
Employees raise requests with priority, issue category, sub-category, attachment and linked asset. Engineers can raise tickets on behalf of employees when needed.
Automatic and manual assignment
Route tickets by location, category and sub-category. Keep a manual dispatcher path for cases that need human judgment or workload balancing.
SLA entry and governance
Create priority-wise response and resolution targets, pause SLA during waiting states, and track breached or at-risk tickets before escalation.
Role-based control
Give the right access to employees, infra engineers, dispatchers, leads, admins, wallboard users and owner console users.
Bulk onboarding
Import employees and assets with CSV templates, clean validation, and controlled admin master data for departments, locations and categories.
Audit-friendly history
Keep comments, reassignment, status changes, linked assets and operational updates in the ticket record.
Reports and dashboards
See team performance, SLA health and ticket pressure without waiting for Excel reports.
InfraCue dashboards make support demand visible by status, priority, location, category, assignee and SLA condition. Reports help managers optimize workload and identify recurring problem areas.
Ticket trend
Engineer workload
SLA breach report
Location pressure
Category analysis
Filtered exports
Asset intelligence
Connect tickets with stock, inward, assignment and procurement context.
Track total assets, assigned assets, available stock, low-stock items, purchase date, vendor, invoice details, warranty and allocation history from one dashboard.
Inventory dashboard
Low-stock alerts
Allocation history
Vendor and invoice details
Warranty visibility
Linked ticket context
TV wallboard
Put live IT operations on the big screen.
A dedicated 16:9 wallboard keeps the IT room focused on open tickets, critical incidents, SLA risk, engineer workload, active alerts and low-stock assets.
Request wallboard demo
Operating governance
Control the master data that decides how tickets move.
Choose a plan
Start your trial on the plan that matches your team size.
No payment today. Use the selected plan during trial and continue only when you are satisfied with the product.
Starter
For small IT teams moving away from informal support.
₹2,999/mo 75 employees · 3 IT/Admin seats · 300 assets · 2 locations- Ticketing and lifecycle
- Basic SLA rules
- Automatic and manual assignment
- Basic dashboard and reports
- User and asset CSV import
Recommended
Growth
For multi-location IT teams that need visibility and control.
₹6,999/mo 300 employees · 10 IT/Admin seats · 1,500 assets · 5 locations- Everything in Starter
- Advanced dashboards and report filters
- Engineer workload insights
- Dispatcher role and reassignment flow
- Asset dashboard and wallboard user
Scale
For larger companies, plants, branches and warehouses.
₹12,999/mo 1,000 employees · 25 IT/Admin seats · 7,500 assets · 15 locations- Everything in Growth
- Multi-location operating visibility
- Advanced SLA monitoring
- Leadership reporting
- Priority onboarding positioning
Custom
For teams needing special workflows, migration or integrations.
Scoped Limits, users and workflows based on requirement- Custom approval flows
- Custom reports
- Data migration support
- Special deployment needs
- Project-scope pricing
Start trial or request demo
See InfraCue with your own team structure and ticket workflow.
Choose a plan, share your company details, and we will send trial access details to your email. You can also request a guided demo if you want to review the workflow first.
Trial period: 30 days
No payment required to start
Plan can be changed after evaluation
Questions before rollout
Common questions from IT infra leaders.
Do we need to pay before using the trial?
No. Start your 30-day trial first. Continue with the selected plan only when you are satisfied with the product.
Can we use both automatic and manual assignment?
Yes. You can route tickets through rules and still keep a dispatcher role for manual assignment or workload balancing.
Does InfraCue support SLA governance?
Yes. You can define priority-wise response and resolution targets, track breached tickets, and monitor at-risk tickets from dashboards and reports.
Can assets be linked with tickets?
Yes. InfraCue connects assets, assignment history, warranty and procurement context with operational tickets.
Can engineers raise tickets for employees?
Yes. Engineers can raise tickets on behalf of employees based on allowed location access.
Can we show InfraCue on a TV screen?
Yes. Wallboard mode is designed for IT rooms with a dark, big-screen 16:9 layout.
